Help / FAQ

Tickets for the Qatar World Cup will be available to download and transfer probably early November. FIFA usually deliver tickets a few weeks before the World Cup starts. Please read FIFA official link : https://www.fifa.com/fifaplus/en/articles/ticket-distribution-en
As soon as tickets are available you will get them in your app.

Tickets for major international competitions are usually ready for delivery 5 to 6 weeks before official Kick OFF. We expect tickets for Rugby 2023 to be available around summer 2023. We will email all our clients when tickets are ready to be sent.

FIFA tickets are usually sent within 24h maximum, It can be faster when credit card has no fraud history.
Tickets are delivered in the FIFA ticketing APP. You will receive an email before reaching the tickets. You will be also notified by FIFA once the tickets have been sent.
Please do not forget to add attendee’s names.

Once the payment is done, TICKETS-EXCHANGE guarantee the buyer to get the tickets as described in the purchase. If the seller fails to deliver the tickets, our Fans Guarantee Policy takes over. What is Fans guarantee ? TICKETS-EXCHANGE will provide replacement tickets (Similar or better tickets) at its own costs. The buyer can book his accommodation and transportation with full peace of mind as soon as the transaction is done.

Delivery may vary depending on the event.
You will get your tickets by the end of the day on your order’s expected delivery date (as stated on your invoice). This is based on when the seller told us he would have the tickets. We can’t ask the seller to send tickets earlier than the date in your order details.

*If the seller has the tickets ready to be delivered, you will usually get them by the end of the day for mobile and PDF tickets / within 48h for paper tickets. Please note you can also choose to collect from a member of our staff at the stadium (maximum 30minutes prior match kick off).
*For example, you can already buy tickets now for the FIFA world cup 2022 or Rugby world cup 2023 but tickets will be officially released by FIFA only a few weeks before the event’s starting date. We will always display the expected delivery date in the ticket’s description.

You will get your tickets by the end of the day on your order’s expected delivery date (EDD). This is based on when the seller told us they’d have the tickets. We can’t ask them to send tickets earlier than the date in your order details.

Tickets Exchange is not responsible for any loss or damaged paper tickets. Our team always makes sure tickets are valid and has no sign or any kind of damage before shipping. We always keep a picture as a proof when we put tickets in the envelope. Tickets-exchange will send those pictures on request only.

A copy of your PDF tickets will be available on request only.

Systematically, we ask the seller to send original proof of purchase from the official organisation. Our Fraud Prevention Service checks with special attention all listings. As a reminder, the buyer is covered by our FANS guarantee whatever the situation is. always In case of emergency, we have staff member ready to help at every main events to make sure fans will get inside the stadium.

You can always contact us via email or by phone. We commit ourselves to get back to you within 6hours. For any emergency, please choose to call us rather than emailing us.

Several clients spotted the same issue. We have noticed TST tickets Application number are invalid when you apply for you HAYYA CARD. That issue has been recurrent on FIFA website. When it happens, please retry the day after.
As a reminder, we guarantee all tickets and we will provide all necessary evidence tickets are valid.

Answer : In order to sell your tickets on our platform, you must provide an original proof of purchase, issued by the seller or the initial organizer. In most cases, this is an invoice. We only accept invoices issued by recognized organizations or companies. If you bought your tickets from a travel agency, we cannot accept your listing.
The proof of purchase must be in your name and clearly visible on the document. If the name does not match yours, we will ask for additional justifications.

Answer : Payments are made within five business days following the date of the event. Sellers who have obtained Trusted Seller status may receive a portion of the payment before the event. To do so, the bank account or PayPal account must match the name on the account, same last name.

Answer : To access Trusted Seller status, you must have completed more than 50 transactions without any justified claims. This means that you have sold tickets transparently and buyers have not reported any issues. Once you have reached this threshold, our team will review your account and may grant you Trusted Seller status.

Answer : If the seller fails to fulfill their obligation to deliver the tickets within the specified timeframe, the sale will be cancelled. Our platform will replace the seller with another and the seller will incur penalties equivalent to the replacement and substitution fees. This amount will be debited from the seller's bank account via the bank imprint or deducted from the total generated revenue.

Answer : The actual distribution of tickets for major events such as the Rugby World Cup usually occurs five to six weeks before kickoff. You will automatically receive a notification as soon as the tickets are available for download in your account.

Answer : Our verification service performs a thorough check of all purchase evidence. As a reminder, the seller is only paid after the event. The buyer has 24 hours after kickoff to report any issues. All buyers are protected by our FANS FIRST GUARANTEE program. In case of seller default, Ticket Exchange is committed to providing equivalent or better tickets to those purchased.

Answer : Our site is a secondary market exchange platform. Under no circumstances does our platform constitute an official partner or distributor for the Rugby World Cup.

Answer : Trusted sellers are regular sellers who have completed at least 50 transactions without any claims. Our platform favors trusted sellers by adding this annotation next to each relevant listing.

Answer : Yes. If you make a purchase on our site, you can resell your tickets on our platform. To do so, you must create a listing by clicking the "Sell Tickets" button. As proof of purchase, please add the receipt that was sent to you by email when you placed your order. If you want to resell on another platform, please make a written request to us in the contact section, indicating the purchase reference.

Answer : According to our general terms and conditions of sale, purchases are firm and non-refundable. The price of tickets can be extremely volatile depending on the draws and the date of the event. For this reason, we do not accept cancellations. However, you can make a written request in the contact section in exceptional circumstances. Our team will do their best to propose a solution when possible, but we do not guarantee an automatic refund

Answer : Currently, we have not yet received any communication from the Rugby World Cup organization regarding ticket distribution details or format. At the last World Cup, tickets were distributed in PDF format. We will keep you informed as soon as we have more information on this subject.

Answer : Tickets for PSG matches are usually available 15 days before kick-off. The tickets are issued as nominative PDF files and will be available in your account under "My orders". We invite you to download all your tickets as soon as they are available.

Answer : All listings containing two or more tickets have seats next to each other, meaning at the same row and with consecutive seat numbers. So, you will be able to enjoy the match together.

Answer : Our platform declines all responsibility regarding the match schedule. It is up to each buyer to follow the development of kick-off dates and times on the official website of the Club or League concerned. In case of the match's cancellation, your ticket will be refunded.